Whether you’re a large company, a small startup, or somewhere in between, your organization needs comprehensive tech support. Even if you have an in-house IT team, your staff may be too busy focusing on big-picture goals and business initiatives to worry about tedious routine maintenance or unexpected errors and failures. And what happens if a cyber security attack or natural disaster occurs?
Because of the ever-changing nature of today’s business IT landscape — which requires constant monitoring and updating as well as cutting-edge technologies to stay competitive — the costs of maintaining a healthy IT infrastructure add up fast. In order to evaluate the true average cost of IT support services, there are certain factors you’ll need to examine closely.
Sure, your internal IT team has credentials and experience, but they can’t improve technology and maintain a robust infrastructure for your company without the help of multiple powerful tools — none of which come cheap.
In order to identify and address issues, your business needs a ticketing portal, a monitoring portal and a documentation portal. How much will it cost to purchase, implement and maintain both of these systems? Does your internal staff have the bandwidth to automate and perform necessary upgrades?
There’s also the issue of remote access for your organization, which will allow IT professionals — whether it’s your own internal team working remotely or a managed services provider who takes care of all your company’s IT needs — to provide support and maintenance from anywhere at any time. If you don’t have the help of a managed services provider, this means figuring out which remote access application best suits the specific needs of your company. You’ll also need to factor in the time and money it will take to implement.
Hiring new staff doesn’t mean your organization will benefit from uninterrupted and immediate IT support. When you onboard new team members, there’s a large investment to consider, in terms of both time and budget. Whether a few valuable employees are leaving at the same time, or you’re simply hiring on new staff to round out your internal IT department, you’ll incur quite a bit of downtime getting new employees up to speed on your business operations. That’s a lot of time and effort spent for as few as one employee, only to hope that they’ll stay put for long enough to make that investment worth it.
For long-term employees, you’ll need to invest in continuing education through workshops, certifications and classes. And speaking of which, who will assume their IT responsibilities while they’re busy growing their IT education on your dime?
It’s not just the technical aspects you need to consider — you’ll also need to plan on investing for the logistics that are necessary for your organization to carry out IT support and services. This includes factors such as:
As you can see, there’s more to IT support services than meets the eye — and the bulk of that support comes from routine maintenance, monitoring and protection. Thankfully, a managed services provider offers all of those services and more to streamline your business for just a fraction of what an internal team costs your business in budget and downtime.
From network monitoring to help desk and IT project management, our IT engineers are here to support your IT infrastructure so that your employees can focus on the bigger and more pressing initiatives for your business. When you partner with the experts at GDS Telecom, we’ll help streamline and protect your network and IT operations for a more secure and productive business overall.