GDS Telecom Jobs


Mission: We are seeking a Help Desk Support technician to be the primary point of engagement between employees, supported companies, and technologies. Staying true to our core value of client commitment, this person will provide dedicated IT support and customer service to client employees.
• Provide first level IT support by answering, evaluating, and prioritizing requests in person, via phone, chat or email
• Research questions using available information resources and advise user on appropriate actions
• Diagnose and resolve hardware and software issues
• Provide diligent follow up to the internal customers to resolution of issues and completeness of work
• Triage situations requiring urgent attention
• Track and route problems and requests and document all resolutions; ensure all help desk interactions are documented and tracked
• Resolve technical problems with Local Area Networks and Wide Area networks
• Inform management of recurring technical problems
• Stay current with system information, changes and updates
• Train computer users as necessary on Microsoft products and standard business software’s
• Setup, re-image, and decommission computers
• Provide support for hybrid VoIP phone system and conference room and office A/V set ups

• Expert proficiency with MS Suite
• Proficiency with Hyper-V, PowerShell, and Azure AD
• Familiarity with mobile devices
• Ability to work with and train end-users with various degrees of computer knowledge
• Ability to perform duties with a high level of accuracy and document the results and efforts
• Previous experience in an IT customer service-related role

• Bachelor’s degree in a related field
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Expert proficiency with VoIP phone systems
• Proficient with A/V components (TV’s, audio equipment, etc.)

Personal Skills: • Strong oral and written communication skills
• Commitment to best-in-class customer service
• Ability to problem solve using analysis and foresight
• Adept at multi-tasking and comfortable operating in a fast-paced environment
• Possesses the absolute highest ethical standards. Impeccable honesty, integrity, and transparency
• Has the mind-set and work ethic to thrive in a collaborative environment

Submit your Resume


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